Stop! Your question may already be answered:
- Please check if your question is already answered in the Frequently Asked Questions (FAQ).
- Please also read or search the Documentation for the product.
- You can also search the Haxial website.
- You can read a description of an Error Code.
- You can post a message in the Forum.
- If you lost, did not receive, or need your purchase certificate resent to you, then please use the Resend Purchase Certificate contact form.
- Due to the volume of mail received, please be patient when waiting for a reply. Thank you.
- Please write your message in ENGLISH otherwise we will probably not be able to understand it.
- If you are requesting help with a problem, please provide an exact description of what you did and what happened. If you say only "it doesn't work", we can't help you, we need more information.
- Please check that you have entered your correct e-mail address (sometimes people put a non-functional address, and thus never receive a reply).
- Please check that you are using the most recent version of the software. We do not provide tech support for old versions (because if we did, we could be dealing with bugs that are already fixed in the most recent version).
- It is a condition of the use of this form/service that you permanently consent to your message and any subsequent related or follow-on messages and all other details/info you supply being published publicly. If you do not agree to this, do not use this form/service.
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